Help Center
How to enable Javascript
Sign Up
Login
Hi, how can we help?
Search the Help Center
Home
Add new
All articles
All articles
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
Filter
Active
Newest
Most views
Most likes
Most replies
Most views
How much does PicnicHealth cost?
PicnicHealth's services are totally free for research participants. If you decide to stop participating, you'll still have access to all your past records,…
updated
8 mths ago
5741
Pricing & Payment
What does PicnicHealth do?
PicnicHealth collects, digitizes, and secures your medical records—then arranges everything in one intuitive timeline. No need to worry about a note from your doctor or the results from a lab.…
updated
1 yr ago
2459
About PicnicHealth
How does study compensation work?
Some PicnicHealth studies are compensated, meaning you can receive money by taking part. If a study is compensated, it will be indicated on the web page for that study.…
updated
1 yr ago
1738
Research
How do I cancel my account?
We’ll be sad to see you go, but if you need to cancel your account for whatever reason, send an email to help@picnichealth.com.
4 yrs ago
1285
Your Account
How does study eligibility work?
PicnicHealth research studies are designed around individuals with certain conditions or other shared characteristics. Because of this, it is important that we confirm that you actually have the…
updated
1 yr ago
1003
Research
How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
updated
1 yr ago
969
Record Collection
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S., have US medical records, and have been diagnosed with a disease that PicnicHealth is sponsoring.…
updated
1 yr ago
934
Research
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
updated
1 yr ago
871
Record Collection
How do I change the credit card associated with my account?
Log in to your PicnicHealth account and navigate to the Billing Details section of the Account Settings page. From there, you can add a new card, edit card details, or remove card information.
updated
1 yr ago
826
Pricing & Payment
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
updated
1 yr ago
784
Record Collection
I think I was billed incorrectly, what should I do?
Please email help@picnichealth.com directly if you believe you were charged incorrectly. If possible, please provide a copy of your receipt(s) so we can get it fixed.
4 yrs ago
734
Pricing & Payment
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to help@picnichealth.com and we’ll take care of it.
4 yrs ago
704
Record Collection
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here. We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all your visits from all your doctors in chronological…
updated
1 yr ago
700
Using Your Timeline
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
updated
1 yr ago
632
Research
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
updated
1 yr ago
592
Research
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with their practice name or location is usually enough for us to track down the records.…
updated
1 yr ago
588
Record Collection
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
updated
1 yr ago
560
Research
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
updated
1 yr ago
548
Record Collection
How do I create an account?
To get started, go to https://app.picnichealth.com/ and enter either your email or your mobile phone number. We’ll then send you an email or text message with a verification code.…
1 yr ago
547
Signing Up
I’m having trouble logging in to my account. What should I do now?
If you can’t remember your password, just click the “Forgot Password” button on the login page. You’ll get an email from us with a link to reset your password.…
updated
1 yr ago
545
Your Account
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to help@picnichealth.com and we’ll help with the details.
updated
4 yrs ago
520
Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
updated
1 yr ago
490
Record Collection
After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
updated
1 yr ago
479
Research
When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's likely that some of your medical records are not yet available. That's because PicnicHealth is still working hard to collect them for you.…
updated
1 yr ago
469
Using Your Timeline
How much information do you need to get my records?
When you add a new doctor or facility, you’ll be asked the doctor’s name and specialty, the facility name, the location of the office/hospital, and when you were last seen there.…
updated
1 yr ago
459
Signing Up
1
2
3
Next
Add new
Categories
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
View all articles
Home
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
View all articles