How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how quickly your doctor responds to our request.
If you have an urgent deadline like an upcoming doctor’s appointment or a surgery scheduled, let us know during the registration process and we will do our best to work with your doctors to get things more quickly.
Still have questions? Email us at [email protected]