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I noticed an error on my timeline, how can I get it fixed?
It depends on the error. If you see that there was an error with PicnicHealth processing your record (ex. the wrong date is added, or a lab value is transferred over incorrectly),…
- 2 wk ago
- 125
- Using Your Timeline
How can I see records from only a particular doctor?
When you’re looking at your Timeline, click the "Doctor" button at the top right of your screen. This will open a dropdown of all the doctors we have on your timeline so far.…
- 2 wk ago
- 89
- Using Your Timeline
How do I download my records?
In your PicnicHealth account, you’re able to download records for specific visits or download all the records we’ve collected for you so far. To download specific records,…
- 2 wk ago
- 196
- Using Your Timeline
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your Requests page if you want to see if we’re working on a request for those…
- 2 wk ago
- 115
- Using Your Timeline
What happens if I end my subscription? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features of PicnicHealth require an active subscription,…
- 2 wk ago
- 155
- Using Your Timeline
Can I share records with family and doctors?
Yes. If you click the "Share" button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared your timeline with previously.…
- 2 wk ago
- 143
- Using Your Timeline
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here . We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all your visits from all your doctors in…
- 2 wk ago
- 334
- Using Your Timeline
When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's likely that some of your medical records are not yet available. That's because PicnicHealth is still working hard to collect them for you.…
- 2 wk ago
- 346
- Using Your Timeline
Can you request records from outside the US?
Currently, PicnicHealth only supports medical record collection from U.S. providers. We definitely want to expand to international record collection in the future,…
- 2 wk ago
- 122
- Record Collection
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to help@picnichealth.com with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
- 2 wk ago
- 111
- Record Collection
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
- 2 wk ago
- 214
- Record Collection
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with their practice name or location is usually enough for us to track down the records.…
- 2 wk ago
- 334
- Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
- 2 wk ago
- 300
- Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
- 2 wk ago
- 271
- Record Collection
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
- 2 wk ago
- 456
- Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
- 2 wk ago
- 410
- Record Collection
How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
- 2 wk ago
- 625
- Record Collection
I got an email about adding a new signature, how do I do that?
If we need a new copy of your signature, you can either click the link in the email you received or log in to your PicnicHealth account. In the top right corner of the screen,…
- 2 wk ago
- 135
- Your Account
How can I let you know about previous/alternate names I’ve had?
When you add your personal information, look out for a field called “Alternate Names”. Use this to add in any previous names that your medical records might be under,…
- 2 wk ago
- 118
- Your Account
I’m having trouble logging in to my account. What should I do now?
If you can’t remember your password, just click the “Forgot Password” button on the login page. You’ll get an email from us with a link to reset your password.…
- 2 wk ago
- 226
- Your Account
How much does PicnicHealth cost?
Most PicnicHealth users are people with certain diseases who have opted in to contribute their de-identified medical data to research on their disease.…
- 2 wk ago
- 2,636
- Pricing & Payment
How do I change the credit card associated with my account?
Log in to your PicnicHealth account and navigate to the Billing Details section of the Account Settings page. From there, you can add a new card, edit card details, or remove card information.
- 2 wk ago
- 277
- Pricing & Payment
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
- 2 wk ago
- 340
- Research
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S., have US medical records, and have been diagnosed with a disease that PicnicHealth is sponsoring.…
- 2 wk ago
- 464
- Research
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
- 2 wk ago
- 222
- Research

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