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What happens to my survey data if I cancel my account?
Once you withdraw, your de-identified survey data will no longer be shared with new researchers. Please note that any de-identified survey data that has already been analyzed and shared with…
- 3 mths ago
- 18
- Research
What will these surveys ask?
Surveys ask questions about your health conditions and how they impact your day-to-day life. You may be asked about your symptoms, physical and mental well-being, medical history, social factors,…
- 3 mths ago
- 5
- Research
Why should I complete these surveys?
Surveys capture your lived experience with a rare condition and amplify patient voices. The patient-centered data from surveys can help advance research by giving researchers insight into the real…
- 3 mths ago
- 8
- Research
How are my responses being shared?
PicnicHealth's research team will have access to your survey data and may also share de-identified data with other researchers. It's important to note that any shared information will not include…
- 3 mths ago
- 10
- Research
How does survey compensation work?
Once you’ve qualified for the study and completed the survey, you can claim your compensation under the reward section of your PicnicHealth account. You will receive an e-Gift Card or e-Visa card…
- 3 mths ago
- 34
- Research
How do I know if I am up to date with surveys?
You can check if you have any available surveys by logging in to your PicnicHealth account and reviewing your to-do list. There you can find any available survey for you to complete.…
- 3 mths ago
- 11
- Research
What is the purpose of these surveys?
The purpose of these surveys is to gather information directly from patients about their experiences with a medical condition or treatment. By collecting this information,…
- 3 mths ago
- 5
- Research
How do I claim my compensation?
Your compensation is tracked and can be claimed right in the rewards section of your Research dashboard. After you click ‘claim’, your payment will be processed and sent to you by email from Giftbit…
- 3 mths ago
- 333
- Compensation & Rewards
How long will it take to be compensated?
Compensation for taking part in a qualifying PicnicHealth study or survey is sent out after we are able to verify your diagnosis and fully qualify you into the study.…
- 3 mths ago
- 113
- Compensation & Rewards
How does compensation work?
Some PicnicHealth studies and surveys are compensated, meaning you can receive money by taking part. If a study or survey is compensated, it will be indicated on the web page for that study.…
- 3 mths ago
- 97
- Compensation & Rewards
How do PicnicHealth’s AI features work?
Important: AI tools are not a substitute for professional medical advice, diagnosis or treatment. The Picnic AI assistant provides tools to help you make sense of your medical records.…
- updated 2 days ago
- 191
- Using Your Timeline
How much does PicnicHealth cost?
PicnicHealth's services are totally free for research participants. If you decide to stop participating, you'll still have access to all your past records,…
- updated 13 days ago
- 6044
- Pricing & Payment
Can I opt out of PicnicCare?
We'll invite you to sign up for PicnicCare when you sign up for PicnicHealth, however your enrollment is completely your choice. If you would like to opt out of PicnicCare in the future,…
- updated 2 mths ago
- 253
- PicnicCare
How do I reach the PicnicCare clinical team?
Shortly after you sign up, our clinical team reviews your medical history and will work with you to make sure it's accurate. In turn, our clinicians will provide you with an individualized care plan…
- updated 2 mths ago
- 426
- PicnicCare
Does PicnicCare keep my information private?
PicnicCare is 100% committed to your privacy and confidentiality. We’ll never share your data without your permission. We’re HIPAA compliant and use end-to-end encryption,…
- updated 7 mths ago
- 83
- PicnicCare
Does PicnicCare accept insurance?
Currently PicnicCare is not reimbursed for the items and services it provides by managed care plans, Medicare, Medicaid, commercial health insurance, or any other third-party payor programs.…
- updated 7 mths ago
- 153
- PicnicCare
How much does PicnicCare cost?
There is no additional cost to use PicnicCare’s telehealth service. You must have a PicnicHealth account, which is free if you qualify for a research study,…
- updated 7 mths ago
- 267
- PicnicCare
What does PicnicCare do?
PicnicCare is a healthcare provider organization, employing clinical experts who can work with, and on behalf of, you (or your loved one’s) healthcare needs.…
- updated 7 mths ago
- 412
- PicnicCare
I noticed an error on my timeline, how can I get it fixed?
It depends on the error. If you see that there was an error with PicnicHealth processing your record (ex. the wrong date is added, or a lab value is transferred over incorrectly),…
- updated 2 yrs ago
- 282
- Using Your Timeline
How can I see records from only a particular doctor?
When you’re looking at your Timeline, click the "Doctor" button at the top right of your screen. This will open a dropdown of all the doctors we have on your timeline so far.…
- updated 2 yrs ago
- 202
- Using Your Timeline
How do I download my records?
In your PicnicHealth account, you’re able to download records for specific visits or download all the records we’ve collected for you so far. To download specific records,…
- updated 2 yrs ago
- 442
- Using Your Timeline
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your Requests page if you want to see if we’re working on a request for those…
- updated 2 yrs ago
- 251
- Using Your Timeline
What happens if I end my subscription? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features of PicnicHealth require an active subscription,…
- updated 2 yrs ago
- 282
- Using Your Timeline
Can I share records with family and doctors?
Yes. If you click the "Share" button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared your timeline with previously.…
- updated 2 yrs ago
- 304
- Using Your Timeline
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here. We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all your visits from all your doctors in chronological…
- updated 2 yrs ago
- 727
- Using Your Timeline

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