How to enable Javascript

All articles

All articles

How do I create an account?
To get started, go to https://app.picnichealth.com/ and enter either your email or your mobile phone number. We’ll then send you an email or text message with a verification code.…
- 2 wk ago
- 17
- Signing Up
Who can sign up for PicnicHealth?
There are two ways to get a PicnicHealth account. If you are eligible for one of our research studies, you can join a study and get a free PicnicHealth account.…
- 2 wk ago
- 9
- Signing Up
How does study compensation work?
Some PicnicHealth studies are compensated, meaning you can receive money by taking part. If a study is compensated, it will be indicated on the web page for that study.…
- 2 wk ago
- 122
- Research
How does study eligibility work?
PicnicHealth research studies are designed around individuals with certain conditions or other shared characteristics. Because of this, it is important that we confirm that you actually have the…
- 2 wk ago
- 72
- Research
After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
- 2 wk ago
- 311
- Research
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
- 2 wk ago
- 222
- Research
If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.
- 2 wk ago
- 218
- Research
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients and can be really helpful for understanding how care is delivered in the real world.…
- 2 wk ago
- 171
- Research
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
- 2 wk ago
- 356
- Research
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
- 2 wk ago
- 340
- Research
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S., have US medical records, and have been diagnosed with a disease that PicnicHealth is sponsoring.…
- 2 wk ago
- 464
- Research
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here . We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all your visits from all your doctors in…
- 2 wk ago
- 334
- Using Your Timeline
What happens if I end my subscription? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features of PicnicHealth require an active subscription,…
- 2 wk ago
- 155
- Using Your Timeline
Can I share records with family and doctors?
Yes. If you click the "Share" button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared your timeline with previously.…
- 2 wk ago
- 143
- Using Your Timeline
When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's likely that some of your medical records are not yet available. That's because PicnicHealth is still working hard to collect them for you.…
- 2 wk ago
- 346
- Using Your Timeline
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your Requests page if you want to see if we’re working on a request for those…
- 2 wk ago
- 115
- Using Your Timeline
I noticed an error on my timeline, how can I get it fixed?
It depends on the error. If you see that there was an error with PicnicHealth processing your record (ex. the wrong date is added, or a lab value is transferred over incorrectly),…
- 2 wk ago
- 125
- Using Your Timeline
How can I see records from only a particular doctor?
When you’re looking at your Timeline, click the "Doctor" button at the top right of your screen. This will open a dropdown of all the doctors we have on your timeline so far.…
- 2 wk ago
- 89
- Using Your Timeline
How do I download my records?
In your PicnicHealth account, you’re able to download records for specific visits or download all the records we’ve collected for you so far. To download specific records,…
- 2 wk ago
- 196
- Using Your Timeline
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to help@picnichealth.com and we’ll take care of it.
- 2 yrs ago
- 369
- Record Collection
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
- 2 wk ago
- 456
- Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
- 2 wk ago
- 410
- Record Collection
How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
- 2 wk ago
- 625
- Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to help@picnichealth.com and we’ll help with the details.
- 2 yrs ago
- 259
- Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
- 2 wk ago
- 300
- Record Collection

1 2 3 Next

Back to top

Categories

View all articles