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Can I opt out of PicnicCare?
We’ll automatically prompt you to sign up for PicnicCare when you sign up for PicnicHealth, however your enrollment is completely your choice. If you would like to opt out of PicnicCare in the…
- 2 mths ago
- 23
- PicnicCare
How do I contact the PicnicCare clinical team?
As we begin to roll-out new clinical services, we will be sure to keep you updated when new features become available. Shortly after you sign up, you can expect to receive a health risk assessment…
- 2 mths ago
- 39
- PicnicCare
Does PicnicCare keep my information private?
PicnicCare is 100% committed to your privacy and confidentiality. We’ll never share your data without your permission. We’re HIPAA compliant and use end-to-end encryption,…
- 2 mths ago
- 2
- PicnicCare
Does PicnicCare accept insurance?
PicnicCare services are free, and as such, PicnicCare is not reimbursed for the items and services it provides by managed care plans, Medicare, Medicaid, commercial health insurance,…
- 2 mths ago
- 13
- PicnicCare
How much does PicnicCare cost?
If you (or your loved one) qualifies for a PicnicHealth account, through one of the conditions listed here , PicnicCare services are free .
- 2 mths ago
- 22
- PicnicCare
What does PicnicCare do?
PicnicCare is a healthcare provider organization, employing clinical experts who can work with, and on behalf of, you (or your loved one’s) healthcare needs.…
- 2 mths ago
- 39
- PicnicCare
How do I create an account?
To get started, go to https://app.picnichealth.com/ and enter either your email or your mobile phone number. We’ll then send you an email or text message with a verification code.…
- 7 mths ago
- 190
- Signing Up
Who can sign up for PicnicHealth?
There are two ways to get a PicnicHealth account. If you are eligible for one of our research studies, you can join a study and get a free PicnicHealth account.…
- 7 mths ago
- 139
- Signing Up
How does study compensation work?
Some PicnicHealth studies are compensated, meaning you can receive money by taking part. If a study is compensated, it will be indicated on the web page for that study.…
- 7 mths ago
- 643
- Research
How does study eligibility work?
PicnicHealth research studies are designed around individuals with certain conditions or other shared characteristics. Because of this, it is important that we confirm that you actually have the…
- 7 mths ago
- 395
- Research
After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
- 7 mths ago
- 349
- Research
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
- 7 mths ago
- 329
- Research
If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.
- 7 mths ago
- 273
- Research
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients and can be really helpful for understanding how care is delivered in the real world.…
- 7 mths ago
- 218
- Research
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
- 7 mths ago
- 433
- Research
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
- 7 mths ago
- 424
- Research
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S., have US medical records, and have been diagnosed with a disease that PicnicHealth is sponsoring.…
- 7 mths ago
- 600
- Research
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here . We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all your visits from all your doctors in…
- 7 mths ago
- 467
- Using Your Timeline
What happens if I end my subscription? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features of PicnicHealth require an active subscription,…
- 7 mths ago
- 195
- Using Your Timeline
Can I share records with family and doctors?
Yes. If you click the "Share" button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared your timeline with previously.…
- 7 mths ago
- 188
- Using Your Timeline
When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's likely that some of your medical records are not yet available. That's because PicnicHealth is still working hard to collect them for you.…
- 7 mths ago
- 388
- Using Your Timeline
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your Requests page if you want to see if we’re working on a request for those…
- 7 mths ago
- 155
- Using Your Timeline
I noticed an error on my timeline, how can I get it fixed?
It depends on the error. If you see that there was an error with PicnicHealth processing your record (ex. the wrong date is added, or a lab value is transferred over incorrectly),…
- 7 mths ago
- 194
- Using Your Timeline
How can I see records from only a particular doctor?
When you’re looking at your Timeline, click the "Doctor" button at the top right of your screen. This will open a dropdown of all the doctors we have on your timeline so far.…
- 7 mths ago
- 131
- Using Your Timeline
How do I download my records?
In your PicnicHealth account, you’re able to download records for specific visits or download all the records we’ve collected for you so far. To download specific records,…
- 7 mths ago
- 294
- Using Your Timeline

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