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After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
1 yr ago
162
Research
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
1 yr ago
183
Research
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients, and can be really helpful for understanding how care is delivered in the real world.…
1 yr ago
88
Research
If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.…
1 yr ago
133
Research
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
1 yr ago
118
Research
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S. and have been diagnosed with a disease that PicnicHealth is sponsoring.…
1 yr ago
257
Research
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
1 yr ago
194
Research
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here . We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all your visits from all your doctors in…
1 yr ago
204
Using Your Timeline
Can I share records with family and doctors?
Yes. If you click the Share button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared your timeline with previously.…
1 yr ago
81
Using Your Timeline
What happens if I end my subscription? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features of PicnicHealth require an active subscription,…
1 yr ago
107
Using Your Timeline
When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's possible that some of your medical records are not yet available. That's because PicnicHealth is still working hard to collect them for you.…
1 yr ago
155
Signing Up
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your Requests page if you want to see if we’re working on a request for those…
1 yr ago
76
Using Your Timeline
How do I download my records?
In your PicnicHealth account, you’re able to download records for specific visits or download all the records we’ve collected for you so far. To download specific records,…
1 yr ago
117
Using Your Timeline
How can I see records from only a particular doctor?
When you’re looking at your Timeline, click the Doctor button at the top right of your screen. This will open a dropdown of all the doctors we have on your timeline so far.…
1 yr ago
49
Using Your Timeline
I noticed an error on my timeline, how can I get it fixed?
It depends on the error. If you see that there was an error with PicnicHealth processing your record (ex. the wrong date is added, or a lab value is transferred over incorrectly),…
1 yr ago
68
Using Your Timeline
How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
1 yr ago
429
Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
1 yr ago
266
Record Collection
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
1 yr ago
317
Record Collection
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to
[email protected]
and we’ll take care of it.
1 yr ago
240
Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
1 yr ago
194
Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
1 yr ago
211
Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to
[email protected]
and we’ll help with the details.
1 yr ago
178
Record Collection
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with practice name or location is usually enough for us to track down the records.…
1 yr ago
222
Record Collection
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
1 yr ago
135
Record Collection
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to
[email protected]
with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
1 yr ago
75
Record Collection
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About PicnicHealth
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Record Collection
Using Your Timeline
Research
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