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How many doctors should I add?
As many as you'd like - but, ideally, you should add every doctor or hospital you’ve seen in the past 7+ years. If you don’t recall all of their information, you can just provide their name and city,…
updated
1 yr ago
451
Signing Up
Who can sign up for PicnicHealth?
There are two ways to get a PicnicHealth account. If you are eligible for one of our research studies, you can join a study and get a free PicnicHealth account.…
1 yr ago
426
Signing Up
If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.
updated
1 yr ago
425
Research
How do I download my records?
In your PicnicHealth account, you’re able to download records for specific visits or download all the records we’ve collected for you so far. To download specific records,…
updated
1 yr ago
420
Using Your Timeline
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
updated
1 yr ago
390
Record Collection
How can I let you know about previous/alternate names I’ve had?
When you add your personal information, look out for a field called “Alternate Names”. Use this to add in any previous names that your medical records might be under,…
updated
1 yr ago
369
Your Account
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients and can be really helpful for understanding how care is delivered in the real world.…
updated
1 yr ago
356
Research
How often will you need my insurance information?
As long as you have the same insurance, we only need this information once in order to keep your PicnicHealth Timeline up-to-date. If you change insurance companies,…
updated
4 yrs ago
344
Record Collection
If I volunteer to contribute my info to research, who will be able to see my medical records?
If you sign up to participate in a study, you're agreeing to share your medical records with researchers and organizations working with PicnicHealth on the study.…
updated
1 yr ago
326
Privacy & Security
How do I contact the PicnicCare clinical team?
Shortly after you sign up, our clinical team reviews your medical history and will work with you to make sure it's accurate. In turn, our clinicians will provide you with an individualized care plan…
updated
7 days ago
323
PicnicCare
Will my medical records be secure?
Thousands of people use PicnicHealth to track their health histories, so we take privacy very seriously. We’ll never share your data without your permission.…
updated
1 yr ago
311
Privacy & Security
How do I set up an account for someone else?
After you’ve created and verified your account, we'll ask you who you're collecting records for during the signup process. You can collect records for a child, a parent, a sibling,…
updated
1 yr ago
304
Signing Up
What does PicnicCare do?
PicnicCare is a healthcare provider organization, employing clinical experts who can work with, and on behalf of, you (or your loved one’s) healthcare needs.…
updated
7 days ago
303
PicnicCare
I got an email about adding a new signature, how do I do that?
If we need a new copy of your signature, you can either click the link in the email you received or log in to your PicnicHealth account. In the top right corner of the screen,…
updated
1 yr ago
295
Your Account
Why do you need my Social Security Number?
We need the last 4 digits of your social security number (SSN) in order to retrieve your medical records from your doctor. Most doctor’s offices require your date of birth and the last 4 digits of…
updated
1 yr ago
286
Signing Up
Can I share records with family and doctors?
Yes. If you click the "Share" button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared your timeline with previously.…
updated
1 yr ago
280
Using Your Timeline
What happens if I end my subscription? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features of PicnicHealth require an active subscription,…
updated
1 yr ago
272
Using Your Timeline
Can I delete my medical records from PicnicHealth?
You may choose to delete your medical records from PicnicHealth’s servers at any time and for any reason. Just email PicnicHealth at help@picnichealth.com.…
updated
1 yr ago
270
Privacy & Security
What is PHI?
PHI stands for Protected Health Information. It includes any information that a covered entity, like a provider or insurer, collects about one’s health status, care,…
4 yrs ago
270
Privacy & Security
I noticed an error on my timeline, how can I get it fixed?
It depends on the error. If you see that there was an error with PicnicHealth processing your record (ex. the wrong date is added, or a lab value is transferred over incorrectly),…
updated
1 yr ago
262
Using Your Timeline
How can you make my records de-identified for research?
Our process is fairly sophisticated. We don’t just redact your records by crossing out or deleting your name. When preparing records to share with researchers,…
updated
1 yr ago
252
Privacy & Security
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to help@picnichealth.com with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
updated
1 yr ago
234
Record Collection
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your Requests page if you want to see if we’re working on a request for those…
updated
1 yr ago
230
Using Your Timeline
What does “informed consent” mean?
Informed consent is the process for ethically obtaining a patient’s approval to perform healthcare services or disclose health information about them. To give informed consent,…
updated
1 yr ago
225
Privacy & Security
How much does PicnicCare cost?
There is no additional cost to use PicnicCare’s telehealth service. You must have a PicnicHealth account, which is free if you qualify for a research study,…
updated
7 days ago
217
PicnicCare
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Add new
Categories
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
View all articles
Home
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
View all articles