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How much does PicnicHealth cost?
Most PicnicHealth users are people with certain diseases who have opted in to contribute their de-identified medical data to research on their disease.…
- 1 yr ago
- 1,315
- Pricing & Payment
How can you make my records anonymous for research?
Our process is fairly sophisticated. We don’t just redact your records by crossing out or deleting your name. When preparing records to share with researchers,…
- 1 yr ago
- 77
- Privacy & Security
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here . We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all your visits from all your doctors in…
- 1 yr ago
- 204
- Using Your Timeline
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
- 1 yr ago
- 194
- Research
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S. and have been diagnosed with a disease that PicnicHealth is sponsoring.…
- 1 yr ago
- 257
- Research
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
- 1 yr ago
- 118
- Research
If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.…
- 1 yr ago
- 133
- Research
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients, and can be really helpful for understanding how care is delivered in the real world.…
- 1 yr ago
- 88
- Research
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
- 1 yr ago
- 183
- Research
After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
- 1 yr ago
- 162
- Research
I noticed an error on my timeline, how can I get it fixed?
It depends on the error. If you see that there was an error with PicnicHealth processing your record (ex. the wrong date is added, or a lab value is transferred over incorrectly),…
- 1 yr ago
- 68
- Using Your Timeline
How can I see records from only a particular doctor?
When you’re looking at your Timeline, click the Doctor button at the top right of your screen. This will open a dropdown of all the doctors we have on your timeline so far.…
- 1 yr ago
- 49
- Using Your Timeline
How do I download my records?
In your PicnicHealth account, you’re able to download records for specific visits or download all the records we’ve collected for you so far. To download specific records,…
- 1 yr ago
- 117
- Using Your Timeline
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your Requests page if you want to see if we’re working on a request for those…
- 1 yr ago
- 76
- Using Your Timeline
What happens if I end my subscription? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features of PicnicHealth require an active subscription,…
- 1 yr ago
- 107
- Using Your Timeline
Can I share records with family and doctors?
Yes. If you click the Share button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared your timeline with previously.…
- 1 yr ago
- 81
- Using Your Timeline
How often will you need my insurance information?
As long as you have the same insurance, we only need this information once in order to keep your PicnicHealth Timeline up-to-date. If you change insurance companies,…
- 1 yr ago
- 99
- Record Collection
Why do you need my insurance information?
We use your insurance information to double-check that the medical records we have for you are as complete as possible. We compare the dates of the visits that your insurance has on file with the…
- 1 yr ago
- 200
- Record Collection
Can you request records from outside the US?
Currently PicnicHealth only supports medical record collection from U.S. providers. We definitely want to expand to international record collection in the future,…
- 1 yr ago
- 81
- Record Collection
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to [email protected] with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
- 1 yr ago
- 75
- Record Collection
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
- 1 yr ago
- 135
- Record Collection
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with practice name or location is usually enough for us to track down the records.…
- 1 yr ago
- 222
- Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to [email protected] and we’ll help with the details.
- 1 yr ago
- 178
- Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
- 1 yr ago
- 211
- Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
- 1 yr ago
- 194
- Record Collection

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All articles

How much does PicnicHealth cost?

How can you make my records anonymous for research?

Can I see what my records will look like in my PicnicHealth account?

Who is sponsoring the study? Are there any third parties involved?

Who can join a study?

What is the purpose of PicnicHealth studies?

If I participate in a study, will I see its results?

Can medical records really help with research?

Does PicnicHealth run clinical trials?

After I have volunteered to contribute my info to research, can I stop participating in a study?

I noticed an error on my timeline, how can I get it fixed?

How can I see records from only a particular doctor?

How do I download my records?

What should I do if I notice there are medical records missing from my PicnicHealth timeline?

What happens if I end my subscription? Can I take my records with me?

Can I share records with family and doctors?

How often will you need my insurance information?

Why do you need my insurance information?

Can you request records from outside the US?

I added the wrong information for one of my doctors, what now?

Will I get records from my scans and imaging?

What if I can’t remember the names of all of my doctors?

I’ve already collected some of my medical records. Can I send them to you?

How will my doctor know it's OK to give you records?

Will you keep my records up to date? How will you know if I have new records?

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