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Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
- 1 yr ago
- 347
- Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
- 1 yr ago
- 298
- Record Collection
How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
- 1 yr ago
- 474
- Record Collection
I got an email about adding a new signature, how do I do that?
If we need a new copy of your signature, you can either click the link in the email you received or log in to your PicnicHealth account. In the top right corner of the screen,…
- 1 yr ago
- 79
- Your Account
I’m having trouble logging in to my account. What should I do now?
If you can’t remember your password, just click the “Forgot Password” button on the login page. You’ll get an email from us with a link to reset your password.…
- 1 yr ago
- 130
- Your Account
How do I change the credit card associated with my account?
Log in to your PicnicHealth account and navigate to the Billing Details section of the Account Settings page. From there, you can add a new card, edit card details, or remove card information.…
- 1 yr ago
- 161
- Pricing & Payment
Will my medical records be secure?
Thousands of people use PicnicHealth to track their health histories, so we take privacy very seriously. We’ll never share your data without your permission.…
- 1 yr ago
- 120
- Privacy & Security
Are you going to share information with my insurance company?
No. We only use your insurance information to check on our end that the medical records we have for you are complete. We never send any of your medical info to your insurance company.…
- 1 yr ago
- 61
- Privacy & Security
If I volunteer to contribute my info to research, who will be able to see my medical records?
If you sign up to participate up for a study, you're agreeing to share your medical records with researchers and organizations working with PicnicHealth on the study.…
- 1 yr ago
- 115
- Privacy & Security
How much information do you need to get my records?
When you add a new doctor or facility, you’ll be asked the doctor’s name and specialty, the facility name, the location of the office/hospital, and when you were last seen there.…
- 1 yr ago
- 129
- Signing Up
How many doctors should I add?
As many as you'd like - but, ideally you should add every doctor or hospital you’ve seen in the past 7+ years. If you don’t recall all of their information, you can just provide their name and city,…
- 1 yr ago
- 130
- Signing Up
I can’t get my signature to look right. Is there any other way for me to add it?
If you’re having trouble signing electronically on your computer or smartphone, you have the option of uploading your signature. Just write your signature on a blank,…
- 1 yr ago
- 62
- Signing Up
Why do you need my Social Security Number?
We need the last 4 digits of your social security number (SSN) in order to retrieve your medical records from your doctor. Most doctor’s offices require your date of birth and last 4 digits of your…
- 1 yr ago
- 94
- Signing Up
How do I set up an account for someone else?
After you’ve added your name and email address, tell us who you’d like to collect records for by selecting an option in the “I want to collect records for…” dropdown.…
- 1 yr ago
- 107
- Signing Up
When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's possible that some of your medical records are not yet available. That's because PicnicHealth is still working hard to collect them for you.…
- 1 yr ago
- 196
- Signing Up
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to [email protected] and we’ll take care of it.
- 1 yr ago
- 258
- Record Collection
How can I let you know about previous/alternate names I’ve had?
When you’re adding your doctors, you can add in the User Notes section whether you were seen there with a different name (and what that name was). We’ll make sure to add it to the request we send…
- 1 yr ago
- 68
- Your Account
How do I cancel my account?
We’ll be sad to see you go, but if you need to cancel your account for whatever reason, send an email to [email protected] .
- 1 yr ago
- 392
- Your Account
Can I delete my medical records from PicnicHealth?
You may choose to delete your medical records from PicnicHealth’s servers at any time and for any reason. Just email PicnicHealth at [email protected] .…
- 1 yr ago
- 91
- Privacy & Security
What does “informed consent” mean?
Informed consent is the process for getting a patient’s approval to perform healthcare services or disclose health information about a patient. To give informed consent,…
- 1 yr ago
- 79
- Privacy & Security
What is PHI?
PHI stands for Protected Health Information. It includes any information that a covered entity, like a provider or insurer, collects about one’s health status, care,…
- 1 yr ago
- 67
- Privacy & Security
What is HIPAA?
HIPAA stands for the Health Information Portability and Accountability Act. It’s a U.S. law that was passed in 1996. The law has several elements, including allowing people to transfer their health…
- 1 yr ago
- 58
- Privacy & Security
I think I was billed incorrectly, what should I do?
Please email [email protected] directly if you believe you were charged incorrectly. If possible, please provide a copy of your receipt(s) so we can get it fixed.
- 1 yr ago
- 199
- Pricing & Payment
What does PicnicHealth do?
PicnicHealth collects, digitizes, and secures your medical records—then arranges everything in one intuitive timeline. No need to worry about a note from your doctor or the results from a lab.…
- 1 yr ago
- 814
- About PicnicHealth

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All articles

Are there any types of records you can’t get?

How long will it take you to get my records?

How far back can you get my records?

I got an email about adding a new signature, how do I do that?

I’m having trouble logging in to my account. What should I do now?

How do I change the credit card associated with my account?

Will my medical records be secure?

Are you going to share information with my insurance company?

If I volunteer to contribute my info to research, who will be able to see my medical records?

How much information do you need to get my records?

How many doctors should I add?

I can’t get my signature to look right. Is there any other way for me to add it?

Why do you need my Social Security Number?

How do I set up an account for someone else?

When I first view my PicnicHealth timeline, will it be complete?

My doctor charges me fees to get copies of my records. Will you pass those on to me?

How can I let you know about previous/alternate names I’ve had?

How do I cancel my account?

Can I delete my medical records from PicnicHealth?

What does “informed consent” mean?

What is PHI?

What is HIPAA?

I think I was billed incorrectly, what should I do?

What does PicnicHealth do?

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