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When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's likely that some of your medical records are not yet available. That's because PicnicHealth is still working hard to collect them for you.…
- updated 2 yrs ago
- 481
- Using Your Timeline
Can you request records from outside the US?
Currently, PicnicHealth only supports medical record collection from U.S. providers. We definitely want to expand to international record collection in the future,…
- updated 2 yrs ago
- 224
- Record Collection
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to help@picnichealth.com with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
- updated 2 yrs ago
- 239
- Record Collection
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
- updated 2 yrs ago
- 411
- Record Collection
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with their practice name or location is usually enough for us to track down the records.…
- updated 2 yrs ago
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- Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
- updated 2 yrs ago
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- Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
- updated 2 yrs ago
- 520
- Record Collection
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
- updated 2 yrs ago
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- Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
- updated 2 yrs ago
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- Record Collection
How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
- updated 2 yrs ago
- 1,012
- Record Collection
I got an email about adding a new signature, how do I do that?
If we need a new copy of your signature, you can either click the link in the email you received or log in to your PicnicHealth account. In the top right corner of the screen,…
- updated 2 yrs ago
- 302
- Your Account
How can I let you know about previous/alternate names I’ve had?
When you add your personal information, look out for a field called “Alternate Names”. Use this to add in any previous names that your medical records might be under,…
- updated 2 yrs ago
- 397
- Your Account
I’m having trouble logging in to my account. What should I do now?
If you can’t remember your password, just click the “Forgot Password” button on the login page. You’ll get an email from us with a link to reset your password.…
- updated 2 yrs ago
- 594
- Your Account
How do I change the credit card associated with my account?
Log in to your PicnicHealth account and navigate to the Billing Details section of the Account Settings page. From there, you can add a new card, edit card details, or remove card information.
- updated 2 yrs ago
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- Pricing & Payment
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
- updated 2 yrs ago
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- Research
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S., have US medical records, and have been diagnosed with a disease that PicnicHealth is sponsoring.…
- updated 2 yrs ago
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- Research
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
- updated 2 yrs ago
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- Research
If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.
- updated 2 yrs ago
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- Research
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients and can be really helpful for understanding how care is delivered in the real world.…
- updated 2 yrs ago
- 383
- Research
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
- updated 2 yrs ago
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- Research
After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
- updated 2 yrs ago
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- Research
How does study compensation work?
Some PicnicHealth studies are compensated, meaning you can receive money by taking part. If a study is compensated, it will be indicated on the web page for that study.…
- updated 2 yrs ago
- 1,832
- Research
How does study eligibility work?
PicnicHealth research studies are designed around individuals with certain conditions or other shared characteristics. Because of this, it is important that we confirm that you actually have the…
- updated 2 yrs ago
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- Research
Will my medical records be secure?
Thousands of people use PicnicHealth to track their health histories, so we take privacy very seriously. We’ll never share your data without your permission.…
- updated 2 yrs ago
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- Privacy & Security
Can I delete my medical records from PicnicHealth?
You may choose to delete your medical records from PicnicHealth’s servers at any time and for any reason. Just email PicnicHealth at help@picnichealth.com.…
- updated 2 yrs ago
- 286
- Privacy & Security

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