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If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.
- 2 wk ago
- 218
- Research
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients and can be really helpful for understanding how care is delivered in the real world.…
- 2 wk ago
- 171
- Research
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
- 2 wk ago
- 356
- Research
After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
- 2 wk ago
- 311
- Research
How does study compensation work?
Some PicnicHealth studies are compensated, meaning you can receive money by taking part. If a study is compensated, it will be indicated on the web page for that study.…
- 2 wk ago
- 122
- Research
How does study eligibility work?
PicnicHealth research studies are designed around individuals with certain conditions or other shared characteristics. Because of this, it is important that we confirm that you actually have the…
- 2 wk ago
- 72
- Research
Will my medical records be secure?
Thousands of people use PicnicHealth to track their health histories, so we take privacy very seriously. We’ll never share your data without your permission.…
- 2 wk ago
- 184
- Privacy & Security
Can I delete my medical records from PicnicHealth?
You may choose to delete your medical records from PicnicHealth’s servers at any time and for any reason. Just email PicnicHealth at help@picnichealth.com .…
- 2 wk ago
- 143
- Privacy & Security
Are you going to share information with my insurance company?
No. We only use your insurance information to check on our end that the medical records we have for you are complete. We never send any of your medical info to your insurance company.
- 2 wk ago
- 85
- Privacy & Security
How can you make my records de-identified for research?
Our process is fairly sophisticated. We don’t just redact your records by crossing out or deleting your name. When preparing records to share with researchers,…
- 2 wk ago
- 131
- Privacy & Security
If I volunteer to contribute my info to research, who will be able to see my medical records?
If you sign up to participate in a study, you're agreeing to share your medical records with researchers and organizations working with PicnicHealth on the study.…
- 2 wk ago
- 163
- Privacy & Security
What is HIPAA?
HIPAA stands for the Health Information Portability and Accountability Act. It’s a U.S. law that was passed in 1996. The law has several elements, including allowing people to transfer their health…
- 2 wk ago
- 84
- Privacy & Security
What does “informed consent” mean?
Informed consent is the process for ethically obtaining a patient’s approval to perform healthcare services or disclose health information about them. To give informed consent,…
- 2 wk ago
- 119
- Privacy & Security
How much information do you need to get my records?
When you add a new doctor or facility, you’ll be asked the doctor’s name and specialty, the facility name, the location of the office/hospital, and when you were last seen there.…
- 2 wk ago
- 210
- Signing Up
How many doctors should I add?
As many as you'd like - but, ideally, you should add every doctor or hospital you’ve seen in the past 7+ years. If you don’t recall all of their information, you can just provide their name and city,…
- 2 wk ago
- 209
- Signing Up
I can’t get my signature to look right. Is there any other way for me to add it?
If you’re having trouble signing electronically on your computer or smartphone, you have the option of uploading a photo of your signature. Just write your signature on a blank,…
- 2 wk ago
- 110
- Signing Up
Why do you need my Social Security Number?
We need the last 4 digits of your social security number (SSN) in order to retrieve your medical records from your doctor. Most doctor’s offices require your date of birth and the last 4 digits of…
- 2 wk ago
- 161
- Signing Up
How do I set up an account for someone else?
After you’ve created and verified your account, we'll ask you who you're collecting records for during the signup process. You can collect records for a child, a parent, a sibling,…
- 2 wk ago
- 173
- Signing Up
How do I create an account?
To get started, go to https://app.picnichealth.com/ and enter either your email or your mobile phone number. We’ll then send you an email or text message with a verification code.…
- 2 wk ago
- 17
- Signing Up
Who can sign up for PicnicHealth?
There are two ways to get a PicnicHealth account. If you are eligible for one of our research studies, you can join a study and get a free PicnicHealth account.…
- 2 wk ago
- 9
- Signing Up
What does PicnicHealth do?
PicnicHealth collects, digitizes, and secures your medical records—then arranges everything in one intuitive timeline. No need to worry about a note from your doctor or the results from a lab.…
- 2 wk ago
- 1,217
- About PicnicHealth
How often will you need my insurance information?
As long as you have the same insurance, we only need this information once in order to keep your PicnicHealth Timeline up-to-date. If you change insurance companies,…
- 2 yrs ago
- 150
- Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to help@picnichealth.com and we’ll help with the details.
- 2 yrs ago
- 259
- Record Collection
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to help@picnichealth.com and we’ll take care of it.
- 2 yrs ago
- 369
- Record Collection
How do I cancel my account?
We’ll be sad to see you go, but if you need to cancel your account for whatever reason, send an email to help@picnichealth.com .
- 2 yrs ago
- 632
- Your Account

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