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How can I let you know about previous/alternate names I’ve had?
When you add your personal information, look out for a field called “Alternate Names”. Use this to add in any previous names that your medical records might be under,…
- updated 1 yr ago
- 334
- Your Account
I’m having trouble logging in to my account. What should I do now?
If you can’t remember your password, just click the “Forgot Password” button on the login page. You’ll get an email from us with a link to reset your password.…
- updated 1 yr ago
- 473
- Your Account
How do I change the credit card associated with my account?
Log in to your PicnicHealth account and navigate to the Billing Details section of the Account Settings page. From there, you can add a new card, edit card details, or remove card information.
- updated 1 yr ago
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- Pricing & Payment
Who is sponsoring the study? Are there any third parties involved?
It depends on the disease. Some studies are sponsored directly by PicnicHealth, and some are sponsored by separate companies or organizations that do scientific research to develop new treatments…
- updated 1 yr ago
- 550
- Research
Who can join a study?
It depends on the disease. Generally, you can join a study if you live in the U.S., have US medical records, and have been diagnosed with a disease that PicnicHealth is sponsoring.…
- updated 1 yr ago
- 869
- Research
What is the purpose of PicnicHealth studies?
Our goal is to power the next wave of breakthroughs in treating challenging diseases. Medical records document what living with the disease is really like and how treatment options work in the real…
- updated 1 yr ago
- 499
- Research
If I participate in a study, will I see its results?
Yes! We believe it’s important for you to see the results of research produced using your records and we make every effort to share published results back with you.
- updated 1 yr ago
- 394
- Research
Can medical records really help with research?
Medical records tell a story of what’s actually happening when doctors see patients and can be really helpful for understanding how care is delivered in the real world.…
- updated 1 yr ago
- 324
- Research
Does PicnicHealth run clinical trials?
Contributing your records for research through PicnicHealth is not a clinical trial, though sometimes they may be used in conjunction with a clinical trial.…
- updated 1 yr ago
- 587
- Research
After I have volunteered to contribute my info to research, can I stop participating in a study?
Yes. Your participation in any study is completely voluntary and you can withdraw at any time. If you choose to stop participating, your medical records will remain available for you through your…
- updated 1 yr ago
- 454
- Research
How does study compensation work?
Some PicnicHealth studies are compensated, meaning you can receive money by taking part. If a study is compensated, it will be indicated on the web page for that study.…
- updated 1 yr ago
- 1,550
- Research
How does study eligibility work?
PicnicHealth research studies are designed around individuals with certain conditions or other shared characteristics. Because of this, it is important that we confirm that you actually have the…
- updated 1 yr ago
- 851
- Research
Will my medical records be secure?
Thousands of people use PicnicHealth to track their health histories, so we take privacy very seriously. We’ll never share your data without your permission.…
- updated 1 yr ago
- 290
- Privacy & Security
Can I delete my medical records from PicnicHealth?
You may choose to delete your medical records from PicnicHealth’s servers at any time and for any reason. Just email PicnicHealth at help@picnichealth.com.…
- updated 1 yr ago
- 243
- Privacy & Security
Are you going to share information with my insurance company?
No. We only use your insurance information to check on our end that the medical records we have for you are complete. We never send any of your medical info to your insurance company.
- updated 1 yr ago
- 186
- Privacy & Security
How can you make my records de-identified for research?
Our process is fairly sophisticated. We don’t just redact your records by crossing out or deleting your name. When preparing records to share with researchers,…
- updated 1 yr ago
- 230
- Privacy & Security
If I volunteer to contribute my info to research, who will be able to see my medical records?
If you sign up to participate in a study, you're agreeing to share your medical records with researchers and organizations working with PicnicHealth on the study.…
- updated 1 yr ago
- 295
- Privacy & Security
What is HIPAA?
HIPAA stands for the Health Information Portability and Accountability Act. It’s a U.S. law that was passed in 1996. The law has several elements, including allowing people to transfer their health…
- updated 1 yr ago
- 173
- Privacy & Security
What does “informed consent” mean?
Informed consent is the process for ethically obtaining a patient’s approval to perform healthcare services or disclose health information about them. To give informed consent,…
- updated 1 yr ago
- 210
- Privacy & Security
How much information do you need to get my records?
When you add a new doctor or facility, you’ll be asked the doctor’s name and specialty, the facility name, the location of the office/hospital, and when you were last seen there.…
- updated 1 yr ago
- 430
- Signing Up
How many doctors should I add?
As many as you'd like - but, ideally, you should add every doctor or hospital you’ve seen in the past 7+ years. If you don’t recall all of their information, you can just provide their name and city,…
- updated 1 yr ago
- 419
- Signing Up
I can’t get my signature to look right. Is there any other way for me to add it?
If you’re having trouble signing electronically on your computer or smartphone, you have the option of uploading a photo of your signature. Just write your signature on a blank,…
- updated 1 yr ago
- 198
- Signing Up
Why do you need my Social Security Number?
We need the last 4 digits of your social security number (SSN) in order to retrieve your medical records from your doctor. Most doctor’s offices require your date of birth and the last 4 digits of…
- updated 1 yr ago
- 271
- Signing Up
How do I set up an account for someone else?
After you’ve created and verified your account, we'll ask you who you're collecting records for during the signup process. You can collect records for a child, a parent, a sibling,…
- updated 1 yr ago
- 286
- Signing Up
How do I create an account?
To get started, go to https://app.picnichealth.com/ and enter either your email or your mobile phone number. We’ll then send you an email or text message with a verification code.…
- 1 yr ago
- 480
- Signing Up

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