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Are you going to share information with my insurance company?
No. We only use your insurance information to check on our end that the medical records we have for you are complete. We never send any of your medical info to your insurance company.
updated
2 yrs ago
227
Privacy & Security
How can you make my records de-identified for research?
Our process is fairly sophisticated. We don’t just redact your records by crossing out or deleting your name. When preparing records to share with researchers,…
updated
2 yrs ago
261
Privacy & Security
If I volunteer to contribute my info to research, who will be able to see my medical records?
If you sign up to participate in a study, you're agreeing to share your medical records with researchers and organizations working with PicnicHealth on the study.…
updated
2 yrs ago
345
Privacy & Security
What is HIPAA?
HIPAA stands for the Health Information Portability and Accountability Act. It’s a U.S. law that was passed in 1996. The law has several elements, including allowing people to transfer their health…
updated
2 yrs ago
198
Privacy & Security
What does “informed consent” mean?
Informed consent is the process for ethically obtaining a patient’s approval to perform healthcare services or disclose health information about them. To give informed consent,…
updated
3 wk ago
241
Privacy & Security
How much information do you need to get my records?
When you add a new doctor or facility, you’ll be asked the doctor’s name and specialty, the facility name, the location of the office/hospital, and when you were last seen there.…
updated
2 yrs ago
470
Signing Up
How many doctors should I add?
As many as you'd like - but, ideally, you should add every doctor or hospital you’ve seen in the past 7+ years. If you don’t recall all of their information, you can just provide their name and city,…
updated
2 yrs ago
462
Signing Up
I can’t get my signature to look right. Is there any other way for me to add it?
If you’re having trouble signing electronically on your computer or smartphone, you have the option of uploading a photo of your signature. Just write your signature on a blank,…
updated
3 wk ago
215
Signing Up
Why do you need my Social Security Number?
We need the last 4 digits of your social security number (SSN) in order to retrieve your medical records from your doctor. Most doctor’s offices require your date of birth and the last 4 digits of…
updated
2 yrs ago
302
Signing Up
How do I set up an account for someone else?
After you’ve created and verified your account, we'll ask you who you're collecting records for during the signup process. You can collect records for a child, a parent, a sibling,…
updated
2 yrs ago
313
Signing Up
How do I create an account?
To get started, go to https://app.picnichealth.com/ and enter either your email or your mobile phone number. We’ll then send you an email or text message with a verification code.…
2 yrs ago
576
Signing Up
Who can sign up for PicnicHealth?
There are two ways to get a PicnicHealth account. If you are eligible for one of our research studies, you can join a study and get a free PicnicHealth account.…
2 yrs ago
461
Signing Up
What does PicnicHealth do?
PicnicHealth collects, digitizes, and secures your medical records—then arranges everything in one intuitive timeline. No need to worry about a note from your doctor or the results from a lab.…
updated
2 yrs ago
2575
About PicnicHealth
How often will you need my insurance information?
As long as you have the same insurance, we only need this information once in order to keep your PicnicHealth Timeline up-to-date. If you change insurance companies,…
updated
4 yrs ago
367
Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to help@picnichealth.com and we’ll help with the details.
updated
4 yrs ago
537
Record Collection
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to help@picnichealth.com and we’ll take care of it.
4 yrs ago
724
Record Collection
How do I cancel my account?
We’ll be sad to see you go, but if you need to cancel your account for whatever reason, send an email to help@picnichealth.com.
4 yrs ago
1323
Your Account
What is PHI?
PHI stands for Protected Health Information. It includes any information that a covered entity, like a provider or insurer, collects about one’s health status, care,…
4 yrs ago
281
Privacy & Security
I think I was billed incorrectly, what should I do?
Please email help@picnichealth.com directly if you believe you were charged incorrectly. If possible, please provide a copy of your receipt(s) so we can get it fixed.
4 yrs ago
754
Pricing & Payment
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Add new
Categories
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
Compensation & Rewards
View all articles
Home
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
Compensation & Rewards
View all articles