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My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to help@picnichealth.com and we’ll take care of it.
4 yrs ago
702
Record Collection
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
updated
1 yr ago
869
Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
updated
1 yr ago
783
Record Collection
How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
updated
1 yr ago
967
Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to help@picnichealth.com and we’ll help with the details.
updated
4 yrs ago
520
Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
updated
1 yr ago
548
Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
updated
1 yr ago
490
Record Collection
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to help@picnichealth.com with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
updated
1 yr ago
234
Record Collection
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
updated
1 yr ago
390
Record Collection
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with their practice name or location is usually enough for us to track down the records.…
updated
1 yr ago
586
Record Collection
Can you request records from outside the US?
Currently, PicnicHealth only supports medical record collection from U.S. providers. We definitely want to expand to international record collection in the future,…
updated
1 yr ago
210
Record Collection
How often will you need my insurance information?
As long as you have the same insurance, we only need this information once in order to keep your PicnicHealth Timeline up-to-date. If you change insurance companies,…
updated
4 yrs ago
344
Record Collection
How can I let you know about previous/alternate names I’ve had?
When you add your personal information, look out for a field called “Alternate Names”. Use this to add in any previous names that your medical records might be under,…
updated
1 yr ago
369
Your Account
I’m having trouble logging in to my account. What should I do now?
If you can’t remember your password, just click the “Forgot Password” button on the login page. You’ll get an email from us with a link to reset your password.…
updated
1 yr ago
536
Your Account
How do I cancel my account?
We’ll be sad to see you go, but if you need to cancel your account for whatever reason, send an email to help@picnichealth.com.
4 yrs ago
1284
Your Account
I got an email about adding a new signature, how do I do that?
If we need a new copy of your signature, you can either click the link in the email you received or log in to your PicnicHealth account. In the top right corner of the screen,…
updated
1 yr ago
295
Your Account
What is PHI?
PHI stands for Protected Health Information. It includes any information that a covered entity, like a provider or insurer, collects about one’s health status, care,…
4 yrs ago
270
Privacy & Security
What is HIPAA?
HIPAA stands for the Health Information Portability and Accountability Act. It’s a U.S. law that was passed in 1996. The law has several elements, including allowing people to transfer their health…
updated
1 yr ago
186
Privacy & Security
What does “informed consent” mean?
Informed consent is the process for ethically obtaining a patient’s approval to perform healthcare services or disclose health information about them. To give informed consent,…
updated
1 yr ago
226
Privacy & Security
If I volunteer to contribute my info to research, who will be able to see my medical records?
If you sign up to participate in a study, you're agreeing to share your medical records with researchers and organizations working with PicnicHealth on the study.…
updated
1 yr ago
327
Privacy & Security
How can you make my records de-identified for research?
Our process is fairly sophisticated. We don’t just redact your records by crossing out or deleting your name. When preparing records to share with researchers,…
updated
1 yr ago
252
Privacy & Security
Will my medical records be secure?
Thousands of people use PicnicHealth to track their health histories, so we take privacy very seriously. We’ll never share your data without your permission.…
updated
1 yr ago
311
Privacy & Security
Can I delete my medical records from PicnicHealth?
You may choose to delete your medical records from PicnicHealth’s servers at any time and for any reason. Just email PicnicHealth at help@picnichealth.com.…
updated
1 yr ago
270
Privacy & Security
Are you going to share information with my insurance company?
No. We only use your insurance information to check on our end that the medical records we have for you are complete. We never send any of your medical info to your insurance company.
updated
1 yr ago
216
Privacy & Security
I think I was billed incorrectly, what should I do?
Please email help@picnichealth.com directly if you believe you were charged incorrectly. If possible, please provide a copy of your receipt(s) so we can get it fixed.
4 yrs ago
733
Pricing & Payment
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Add new
Categories
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
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PicnicCare
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Home
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
PicnicCare
View all articles