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Record Collection

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Wondering how we collect your records? Check out the basics here.

How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
- 1 yr ago
- 314
- Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
- 1 yr ago
- 183
- Record Collection
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
- 1 yr ago
- 233
- Record Collection
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to [email protected] and we’ll take care of it.
- 1 yr ago
- 190
- Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
- 1 yr ago
- 138
- Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
- 1 yr ago
- 154
- Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to [email protected] and we’ll help with the details.
- 1 yr ago
- 132
- Record Collection
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with practice name or location is usually enough for us to track down the records.…
- 1 yr ago
- 162
- Record Collection
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
- 1 yr ago
- 106
- Record Collection
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to [email protected] with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
- 1 yr ago
- 51
- Record Collection
Can you request records from outside the US?
Currently PicnicHealth only supports medical record collection from U.S. providers. We definitely want to expand to international record collection in the future,…
- 1 yr ago
- 66
- Record Collection
Why do you need my insurance information?
We use your insurance information to double-check that the medical records we have for you are as complete as possible. We compare the dates of the visits that your insurance has on file with the…
- 1 yr ago
- 156
- Record Collection
How often will you need my insurance information?
As long as you have the same insurance, we only need this information once in order to keep your PicnicHealth Timeline up-to-date. If you change insurance companies,…
- 1 yr ago
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- Record Collection

Wondering how we collect your records? Check out the basics here.

Hi, how can we help?

Record Collection

How far back can you get my records?

How long will it take you to get my records?

Are there any types of records you can’t get?

My doctor charges me fees to get copies of my records. Will you pass those on to me?

Will you keep my records up to date? How will you know if I have new records?

How will my doctor know it's OK to give you records?

I’ve already collected some of my medical records. Can I send them to you?

What if I can’t remember the names of all of my doctors?

Will I get records from my scans and imaging?

I added the wrong information for one of my doctors, what now?

Can you request records from outside the US?

Why do you need my insurance information?

How often will you need my insurance information?

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