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Record Collection
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Wondering how we collect your records? Check out the basics here.
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How far back can you get my records?
If your records exist, we’ll track them down. That said, doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10.…
10 mths ago
251
Record Collection
How long will it take you to get my records?
When you first sign up, it can take 4-6 weeks for us to get all of your records and process them into your timeline. The time it takes to collect records can vary greatly and mainly depends on how…
10 mths ago
140
Record Collection
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes from a dental surgery.…
10 mths ago
185
Record Collection
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to
[email protected]
and we’ll take care of it.
10 mths ago
156
Record Collection
Will you keep my records up to date? How will you know if I have new records?
We’ll proactively reach out to your doctor every few months to stay on top of any new records you might have. To keep your records as up-to-date as possible, tell us when you have seen your doctor,…
10 mths ago
118
Record Collection
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records. This is a pretty standard form in medical…
10 mths ago
128
Record Collection
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! We can accept records via mail, email, fax, CD, Dropbox, and Box. After signing up, send a quick email to
[email protected]
and we’ll help with the details.
10 mths ago
112
Record Collection
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with practice name or location is usually enough for us to track down the records.…
10 mths ago
128
Record Collection
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in your PicnicHealth timeline. If you make a note that you had imaging done when you’re adding a new facility,…
10 mths ago
87
Record Collection
I added the wrong information for one of my doctors, what now?
Not a problem—just send an email to
[email protected]
with the name of the doctor or facility with the incorrect information and let us know what you’d like to change it to.
10 mths ago
41
Record Collection
Can you request records from outside the US?
Currently PicnicHealth only supports medical record collection from U.S. providers. We definitely want to expand to international record collection in the future,…
10 mths ago
61
Record Collection
Why do you need my insurance information?
We use your insurance information to double-check that the medical records we have for you are as complete as possible. We compare the dates of the visits that your insurance has on file with the…
10 mths ago
132
Record Collection
How often will you need my insurance information?
As long as you have the same insurance, we only need this information once in order to keep your PicnicHealth Timeline up-to-date. If you change insurance companies,…
10 mths ago
64
Record Collection
Wondering how we collect your records? Check out the basics here.
Categories
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
View all articles
Home
About PicnicHealth
Signing Up
Privacy & Security
Pricing & Payment
Your Account
Record Collection
Using Your Timeline
Research
View all articles