Record Collection

Will you keep my records up to date? How will you know if I have new records?
At PicnicHealth, we prioritize the accuracy and timeliness of your medical records. To ensure that your health information is always current, we've ta...
Can you request records from outside the US?
Currently, PicnicHealth only supports medical record collection from U.S. providers. We definitely want to expand to international record collection i...
What if I can’t remember the names of all of my doctors?
No problem. When you register, just tell us whatever you can remember. A doctor’s name along with their practice name or location is usually enough fo...
Will I get records from my scans and imaging?
Yes! You will be able to view your imaging files right in the images section of your Health Dashboard. If you make a note that you had imaging done wh...
I added the wrong information for one of my doctors, what now?
No problem, you can change your doctor information right in your account. To update your doctor information, follow these simple steps: Log in to your...
How will my doctor know it's OK to give you records?
When you first sign up for PicnicHealth, you sign a HIPAA authorization form which allows us to act on your behalf in requesting your medical records....
I’ve already collected some of my medical records. Can I send them to you?
Absolutely! Once you have signed up for PicnicHealth, you can easily upload any electronic record copies directly into your PicnicHealth Timeline. Fol...
How far back can you get my records?
Doctors are only legally required to keep records for 7 years in some states and we generally don’t see them go much farther back than 10. By 15 years...
How long will it take you to get my records?
When you first sign up, you should start seeing records appear on in just one day. Anything we aren't able to collect immediately, can take 4-6 weeks ...
Are there any types of records you can’t get?
We don’t get records from your dental cleanings or regular visits to the optometrist, but we will get records from related medical events, like notes ...
My doctor charges me fees to get copies of my records. Will you pass those on to me?
Absolutely not. We always ask offices to send us the bill directly, but if you get one accidentally just send a copy of the invoice to help@picnichea...