Using Your Timeline
How do I download my records?
To download specific health records, follow these steps: Click on the document you wish to open. This will display the details of the visit. To open t...
How can I see records from only a particular doctor?
When you’re looking at your Timeline, click the filter icon at the top right of your screen. This will open a dropdown of filter options. Click the ...
I noticed an error on my timeline, how can I get it fixed?
If you notice an error in your PicnicHealth Timeline, click on the three dots in the top bar of the visit with the issue and select Report Issue . In...
What should I do if I notice there are medical records missing from my PicnicHealth timeline?
In the first month, some records might be missing because PicnicHealth is still collecting them for you. Double-check your the status of our requests ...
When I first view my PicnicHealth timeline, will it be complete?
When you first see your timeline, it's likely that some of your medical records are not yet available. That's because PicnicHealth is still working ha...
Can I share records with family and doctors?
Yes. If you click the "Share" button in the top bar of your account, you can add a new person to share your timeline with and see anyone you’ve shared...
What happens if I end my subscription or withdraw from a study? Can I take my records with me?
Your records are yours. You can always access the records we’ve already collected in your Timeline or download them for safekeeping, but some features...
Can I see what my records will look like in my PicnicHealth account?
Yes! You can view a sample account here . We call it your PicnicHealth Timeline because you can see your care journey from start to finish, with all ...
How do PicnicHealth’s AI features work?
Important: AI tools are not a substitute for professional medical advice, diagnosis or treatment. The Picnic AI assistant provides tools to help you m...